SHOULD AN EMPLOYEE WHO WORKS AT TWO FACILITIES HAVE TWO SEPARATE BADGES?
Yes, the employee should have a separate badge at each location. This will identify in which facility the employee was working if dose is received
IS THERE A SPECIFIC DATE TO NOTE MY CHANGES AND DELETIONS?
Yes. Changes to be effective for your next wear date must be completed no later than the return date printed on your packing list (approximately 25 days before the next wear date).
LANDAUER offers our clients 24-hour access to myLDR, our online account management tool for your dosimetry program. You can use myLDR to easily retrieve invoices and reports, make account changes, pay online and much more with this helpful tool. Sign up for an account at myLDR or contact our Client Experience Center at 1-800-323-8830.
Additionally, changes can be submitted to the Client Experience Center. To complete account updates for participant adds, changes or deletes please submit all requests to our Client Experience Center Team via email at custserv@LANDAUER.com or phone at 1-800-323-8830.
All written requests for changes should always include your account number, subaccount, participant number, and an authorized signature.
Do not submit a packing list with requested changes to LANDAUER with used dosimeters. In addition, please do not submit handwritten requests as they are often illegible, which may contribute to further delays.
WHY DID WE RECEIVE A NEW BADGE AFTER WE DELETED THAT BADGE?
For a change to be effective for your next wear date, the change must be completed no later than the return date printed on your packing list (about 25 days before the next wear date).
Manage your account on myLDR your online account management tool for your dosimetry program. You can use myLDR to easily retrieve invoices and reports, make account changes, pay online and much more with this helpful tool. Sign up for an account at myLDR or contact our Client Experience Center at 1-800-323-8830.
Additionally, changes can be submitted to the Client Experience Center. To complete account updates for participant adds, changes or deletes please submit all requests to our Client Experience Center Team via email at custserv@LANDAUER.com or phone at 1-800-323-8830.
All written requests for changes should always include your account number, subaccount, participant number, and an authorized signature.
Do not submit a packing list with requested changes to LANDAUER with used dosimeters. Doing so will cause delays. In addition, handwritten requests are often illegible, which may contribute to further delays.
AFTER I DELETE A BADGE, SHOULD I SEND IT TO LANDAUER IMMEDIATELY FOR ANALYSIS?
No, you can wait until you return all of your badges/dosimeters at the end of the wear period
WHY WAS A BADGE REPORTED AS UNUSED IF IT WAS USED?
Dosimeters arrive in a plastic bag. Remove the badge and break off the plastic tab at top to snap into its holder to place on your clothing. If the dosimeter is returned with the plastic tab intact, it will be considered unused.
WILL YOU CALL US RIGHT AWAY IF AN EMPLOYEE HAS A HIGH DOSE?
LANDAUER provides free notification by phone or fax when an individual's dose exceeds 20% of regulatory limits (e.g. deep, lens of eye, shallow, etc.) for any given wear period, or 50% of the regulatory limit year-to-date.
IS THERE AN EASIER WAY TO TRACK LATE AND UNRETURNED BADGES?
Yes – use your myLDR account to more easily track late and unreturned dosimeters. Sign up for a myLDR account or contact our Client Experience Center at 1-800-323-8830.
Additionally, LANDAUER's standard reporting service -- offers at no additional charge -- an absentee reporting option whereby the exposure report shows all participants and indicates those not returning a dosimeter for the period. This feature is triggered when 80% of the account's dosimeters for the specific wear period have been reported. This may be lowered or raised higher depending on your need for dose tracking.
In addition, if you are monitoring with Luxel+, the graphic formats change in color with each exchange frequency so you can routinely check the color of the badge for the current wear period.
ARE THERE SPECIFIC BADGING REQUIREMENTS FOR PREGNANT RADIATION WORKERS?
In most cases yes.
If your workplace is regulated by the Nuclear Regulatory Commission, regulations require that institutions holding radioactive materials licenses instruct individuals working with radioactive materials in radiation protection as appropriate. There are specific considerations for women who are pregnant. Check the Nuclear Regulatory Commission's web site.
In some states, other regulatory agencies and licensees may adhere to other rules and regulations. Your radiation safety officer is the best source of information about who should be wearing radiation badges, what type, and how often you should exchange your badges and your state radiation safety office.
DO YOU PROVIDE SPECIFIC BADGING FOR PREGNANT RADIATION WORKERS?
LANDAUER can provide a Luxel+ badge coded for the “fetal” body location to be worn in addition to her whole- body badge. The mother's exposure appears as usual on the standard dosimetry report plus appears again with the fetal exposure results on an additional page of the dosimetry report (the last page for an account, or if the account has subaccounts, the last page for each subaccount).
The estimated deep dose from conception to declaration appears if supplied to LANDAUER along with the total declaration to current deep dose.
In addition, LANDAUER has a Fetal Monitor Report that helps to easily track the exposure of all your declared workers. Every month a summary report displays estimated dose from conception to declaration, rolling exposure history by month for both mother and child, and accumulated fetal totals for the gestation period.
The Fetal Monitor Report involves a charge in addition to your basic service.
HOW CAN I TRACK MY SHIPMENT ONLINE?
You can track your dosimeter shipments online at myLDR. Sign up for an account at myLDR or contact our Client Experience Center at 1-800-323-8830.
GET YOUR DOSE REPORTS ELECTRONICALLY
Retrieve electronic copies of dose reports via myLDR, LANDAUER's secure and expedient way of accessing reports. Once enrolled you will receive automatic email notifications every time a report is generated for your account. LANDAUER provides solutions to mass download multiple reports at one time, review and sign reports using eSignature and more. Protect confidential employee and dosimetry information while protecting the environment. Go paperless with LANDAUER by emailing us at gopaperless@LANDAUER.com.
HOW DO I REQUEST EMERGENCY PROCESSING?
Emergency processing is available for a fee for dosimeters suspected of receiving overexposure. Ship your package overnight and include the tracking number. Then call Customer Service Technical at 1-800-323-8830. Have the following information available:
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Account Number:
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Company Name:
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Quantity of Dosimeters:
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Participant Number(s):
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Dosimeter type (Pa/Ja/Ta/InLight/Ring):
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Contact name:
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Contact phone:
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Contact email address:
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Carrier Tracking number (DHL/UPS/Fedex/Courier):
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Expected delivery date:
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Reason for Emergency/Priority Processing (optional):
Include the same information inside your shipment. Enclose a note with the return shipment listing the name and phone number of the person to contact.
The package must be marked on the outside as “Attention Emergency Processing”.
Mailing address:
LANDAUER
2 Science Road
Glenwood, IL 60425-1586
For shipments received by 10:00 a.m. Central daylight-saving time, LANDAUER will phone the dose results to the point of contact by 4:30 p.m. Central daylight-saving time. For neutron dosimeters, LANDAUER will phone the dose results to the point of contact by two business days
WHY ARE THERE CHARGES FOR DOSIMETERS DUE – NOT RETURNED ON MY INVOICE?
The dosimeter may have been returned more than 90 days after the end wear date or a dosimeter may have been returned damaged.
All dosimeters remain the property of LANDAUER, Inc. A dosimeter (including a control dosimeter) is considered lost if it is not returned to LANDAUER within 90 days after the end wear date, and damaged if it is not returned in good condition. A replacement fee based upon the dosimeter type is charged to your account for each dosimeter not returned or damaged.
If a lost dosimeter is found and returned to LANDAUER in good condition: 90 days or less after the end wear date, the replacement fee is credited; more than 90 days after the end wear date, the replacement fee is not credited.
HOW DO I MAKE A CHANGE TO AN EXISTING SERVICE?
Once your service is established, you can make changes in the following ways:
Online: myLDR
Email: custserv@landauer.com
Mail:
LANDAUER
2 Science Road
Glenwood, IL 60425
Phone: 1-800-323-8830
Fax: 708-755-7016
In order for a change to be effective for your next wear date, the change must be completed no later than the return date printed on your packing list (approximately 25 days before the next wear date).
Make your changes easily online at your myLDR account. You can use myLDR to easily retrieve invoices and reports, make account changes, pay online and much more with this helpful tool. Sign up for an account at myLDR or contact our Client Experience Center at 1-800-323-8830.
Additionally, changes can be submitted to the Client Experience Center. To complete account updates for participant adds, changes or deletes please submit all requests to our Client Experience Center Team via email at custserv@LANDAUER.com or phone at 1-800-323-8830.
All written requests for changes should always include your account number, subaccount, participant number, and an authorized signature.
Do not submit a packing list with requested changes to LANDAUER with used dosimeters. Doing so will cause delays in expected processing time. In addition, handwritten requests are often illegible which may contribute to further delays
HOW DOES ADVANCED BILLING WORK?
Advanced billing reflects charges for the next minimum order period for your shipping frequency, usually one year, and is based on your originally ordered quantities and dosimeter types. As each shipment is made, the charges for that shipment and any other charges, such as setup charges for new participants, duplicate reports, optional reports, emergency processing, etc., are posted to your account for billing. At the end of the routine billing cycle, the actual charges are printed on a new invoice and credit is given for the amount previously estimated in advance. This comparison may result in additional charges